No. 1 Destination in Korea
for Global Luxury Brands
From global luxury brands to Galleria’s exclusive brands, we seek to become the ultimate style destination for trendsetters worldwide.
The standard of
VIP service through
From valet parking service for all customers for the first time in Korea to PSR* service, we offer customer service of the highest level, performed by trained professionals in a sophisticated manner.
*PSR: Personal Shopper Room
Each of our branches is unique in its own way and positions itself as a local landmark: Korea’s first grocerant department store, Suwon’s first department store, No. 1 luxury department store in Chungcheong Province and No. 1 department store in west Gyeongnam Province.
01 ─ Strengthening the Competitiveness
Discovering exclusive brands
Strengthening unrivaled status by launching new brands in the Korean market for the first time
Developing F&B contents
Strengthening customized F&B contents in line with rapidly-changing customer needs
Proposing Galleria’s exclusive VM through differentiated store image for each season and highly sophisticated store organization
*VM: Visual Merchandising
Strengthening the loyalty
Establishing the industry’s best PSR customer management system by strengthening VIP-exclusive organization, one-on-one personalized services, etc
02 ─ Strengthening Digital Strategies
We will provide the highest quality of customer
service by establishing a digital-based shopping
environment and implementing integrated
management of customer communication channels.
Offering IT-based shopping
experiences and strengthening
Integrated management of
Delivering unified messages
through channel integration etc.
Establishing a digitalbased
Managing systematic customer
DB and work process
03 ─ Expanding New Business Areas
Based on the successful promotion of the Gwanggyo complex
development project (expecting its grand opening in 2020),
we plan to build the No. 1 premium department store in
Gyeonggi’s core commercial area. We will work aggressively in
our pursuit of developing large-scale complex facilities by
continuously cooperating with other group companies (in the
field of construction and hotels & resorts) to maximize synergy.
Furthermore, we will endeavor to become the “No. 1 Premium
Contents Producer” leading the retail industry by continuing
our search for differentiated contents that will provide
new experiences for our customers.